Text Message Marketing Made Easy!

SMS case study – Pizza Hut

Name and city and state of marketer
Pizza Hut, Pittsburgh

Campaign/program name
Pizza for a Year

Duration
April 1-29, 2009

Common short code and keywords used
Text the keywords WIN PIZZA to the short code 94253

Objective
Pizza Hut needed to make its pizza and pasta dishes stand out among other brands in the Pittsburgh area.

Target audience
Consumers between the ages of 18-35

Strategy
The strategy was to quickly build a database through the traditional media of television.

Call to action
Television spots promoting the shortcode and keyword call to action ran on Fox.

Tactics
The combination of SMS and great prizes, such as the first prize of free pizza once a month for a year and a second prize of chicken alfredo. Other prizes included Pepsi or a large pizza for forwarding to friends.

Friend-forwarding was also used to further drive participation and put individuals in control of their ability to win prizes, taking the element of luck out of the equation.

By forwarding the text to five friends, they received a free two-liter of Pepsi and by forwarding to 10 friends they received a free large pizza.

Results
Pizza Hut saw more than 12,000 entrants in the first two weeks and more than 3,000 texted in during the commercial alone.

The rest of the entrants were driven by the friend-forwarder.

What next
We currently have ongoing promotions with Pizza Hut and are planning things for the coming months, including a national campaign.

Lessons learned
The combination of a great prize   – free pizza for a year – combined with other compelling consolation prizes that are easy to attain – free two-liter soda or large pizza for forwarding – with the use of mobile devices led to tremendous participation numbers.

Surprise finding
We did not realize how popular and successful the friend-forwarding would be, with participation numbers much higher than anticipated

Staff Reporter Dan Butcher covers ad networks, banking and payments, carrier networks, manufacturers, and software and technology. Reach him at dan@mobilemarketer.com.   The original article is here.

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