Taco Bell’s agency J&A Integrated Thinking [rolled out] the “RefreshIt” campaign. The program used traditional media to drive awareness and participation in a weekly mobile club that features offers, incentives and discounts.
“Mobile allowed us to expand our traditional reach,” said Melanie Corbett, vice president of media services at J&A, Brentwood, TN. “It also gave us another opportunity to reach Taco Bell’s core audience, which is younger and more tech-savvy.
Taco Bell is a quick-service Mexican restaurant model, founded by Glen Bell in Downey, CA, in 1962. The fast food franchise boasts about 5,800 restaurants throughout the United States, more than 80 percent of which are franchise-owned.
The campaign required little integration, allowing Taco Bell to run it at several locations with little direct coordination.
An outdoor billboard promoted the mobile call-to-action:
Bag stuffers were also used to promote the call-to-action:
Taco Bell’s content plan generated buzz and excitement for the campaign, and timed the offers to drive specific day-part business.
The RefreshIt campaign ran for five weeks and attracted nearly 13,000 members to the mobile program.
More than 93 percent of subscribers were still active at the conclusion of the program, confirming the value of the content offered and the cadence at which offers were sent to consumers.
To date, more than 29,500 coupons have been sent out to the database.
In turn, Taco Bell stores were able to bypass integration completely [due to software customization], a definite plus due to the use of various point-of-sale systems throughout this group of stores.
Sixty-one percent of participants responded to the survey.
“This was a great ‘triple play’ mobile program, as it used our flexible technology in new and interesting ways, combining outgoing blasts, coupon redemption and a follow-on survey,” said Brian Bauer, vice president of operations [for the mobile provider]. ”This is exactly the kind of multi-layer, interactive campaign that [we have] become known for.”